The solution to this is twofold. First, turn off the 'New Service Message' or 'New Channel Message' (please see your instruction manual for information on where to find this option in the menu). This will prevent the signals from the incorrect transmitter from prompting you to do a complete retune on your unit.Second, if your unit is a 2007 model or later*, you will be able to manually tune the product. Before manually tuning the product, please contact Digital UK (08456 505050) to verify the channels that you will need to tune (you will be given no more than 7 channels to tune). Once you have these numbers, start the Auto Setup, but cancel it by pressing Exit or Return on the remote before it tunes anything in. This will delete all incorrect tuning information.Then go back into the menus and go to (DVB) Manual Tuning. The highlighted line will say Frequency [CH21] or Frequency [DVBCH21].
Creates a list of favourite channels.
Watching > Tuning and editing channels > Favourites Edit
Not valid in Analogue
Skips unwanted channels or edits channels.
Watching > Tuning and editing channels > Channel List
Regional Channel Edit
Replaces your regional channels with available channels from another region.
Watching > Tuning and editing channels > Regional Channel Edit
Automatically searches for receivable channels.
Watching > Tuning and editing channels > Auto Setup
Channel Sorting by Region
Automatically sorts tuned channels according to the available region.
Watching > Tuning and editing channels > Channel Sorting by Region
Searches for channels manually.
Watching > Tuning and editing channels > Manual Tuning
Not valid in Freesat
Update Channel List
Updates the channel list while keeping your settings.
Watching > Tuning and editing channels > Update Channel List
Try a reset to all Factory default settings?
To Reset by TV programming MENU
Follow the directions on screen to reset the TV to its original factory defaults.
To Reset by buttons on TV and Remote. (not available on all models)
okay, what is the model number please?
okay, do you see these headings on your Install and Retune Menu Contents. Digital Aerial: Searches and stores aerial DVB stations. Digital Cable: Searches and stores cable DVB stations.
okay, set those to on, then choose Network channel scan.
okay, try the First time installation from Install and Retune Menu Contents.
okay, that sounds like a cable or connection issue.