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Did the printer work ok previously, or are you setting it up for the first time?
Hi. I will be assisting you now.
CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.
You need to click this link. Press I Agree. And then open the downloaded file so that I can remotely connect to your system.
If you are having any trouble in starting the remote assistance session, then do let me know. You are using windows or mac?