Hi Margaret. Welcome to justanswer.
Does this happen with all the Region 1 DVDs?
Actually in multi region dvd player, the discs are played automatically. There is no need to change the region as the dvds play by themselves . Please contact the seller from where you bought this player.
You can try this:
Put DVD into player - wait for regional code violation screen to appearOnce this has occurred press the M (Memory) button on your remotePress 1 for Title 1 and Play on the remote - this will over-ride the regional code violation detection menuYou can watch the movie by pressing Fwd on remote and change chapters by using the T (Title/Chapter) button on the remote)orSwitch On DVD player without disc in machinePress EnterPress 8, 4, 2, 6 and 9Press EnterPlayer should turn itself Off. If not switch it OffSwitch player back On
It`s Ok Margaret. Follow these steps. If this fails, I will give you one other method. Hope it works.
Try this then:
1. Be sure players drive is empty (nodISC)2. Enter following key sequence using remote control:Enter, 6, >=10, <<, 00F2, Audio, 8, 1, Subtitle, 4
Where did you buy this DVD player from?
Was this specified on the box covering of the DVD player that it is multi-region?
And what error do you get when you put Region 1 disc?
Okay. Try this process then. This will solve the issue.
1. Power on the unit and open the disc tray2. Using the remote that came with the player, press the following buttons in sequence3. AUDIO 1 9 8 24. SUBTITLE5. Using the other Panasonic Remote (not the one that came with the player), press the PAUSE button6. On the remote that came with the DVD player, press the 0 (zero) button
Now put any Region 1 DVD to check.
If you have the option to return, then according to me that would be the best thing to do. As in multi region dvd players, no programming is required to make the player region free.
Press the pause button from your tv remote.
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Do you require remote assistance?
Margaret are you there?