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Hi Veronica. Welcome to justanswer.
Would you like remote assistance. I will resolve the issue for you.Your printer is set as offline. You will need to set it online
Go to Control Panel
Do you find Device and Printer
That is something else. Right click on Windows logo (in left corner)
You will find Control Panel listed there
Go back to home screen. RIGHT CLICK on the logo in bottom left corner
You will see control panel on that list
Right click your printer, you will see USE AS OFFLINE. Untick it.
Do you see WHAT`S PRINTING
When you right click the printer
Click SEE WHAT`S PRINTING. Then a window will open. Select Printer from that list and you will see USE PRINTER OFFLINE. Uncheck it.
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