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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9485
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Randy - I can't find where to switch off the audio

Resolved Question:

Hi Randy - I can't find where to switch off the audio description and I can't find it sound and I have no language - can you help me with this please ?
Submitted: 9 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 9 months ago.

What is the model number please?

Customer: replied 9 months ago.
do I have to pay $39 every month Randy?
Customer: replied 9 months ago.
I'll have to go have a look now
Expert:  *ElectronicsTech replied 9 months ago.

Okay,

I'm not sure about the fee.

I only do the tech support.

Customer: replied 9 months ago.
how do i find out as this is my only question
Customer: replied 9 months ago.
KD-65x8500c
Customer: replied 9 months ago.
Are you still there Randy?
Expert:  *ElectronicsTech replied 9 months ago.

Yes, follow these steps on your remote.

Press the HOME button, then select [Settings] — [TV] — then [Sound]Audio.

Expert:  *ElectronicsTech replied 9 months ago.
  1. You can turn off the audio description with these steps. Press the HOME button, then select [Settings] — [System Preferences] — [accessibility ]
Expert:  *ElectronicsTech replied 9 months ago.

Let me know if this helps please.

Customer: replied 9 months ago.
Randy I'm in Accessibility and there I have subtitle, services and text to speech and withing accessibility I have Preferred engine, language Install voice data, speech rate, play sample
Expert:  *ElectronicsTech replied 9 months ago.

Okay, that must be on your cable/sat box. Do you have BT?

Expert:  *ElectronicsTech replied 9 months ago.

There are two ways to switch on Audio Description for Freeview channels:

1. Temporary switch. Press the * button on your remote control to turn Audio Description on or off. This setting will be lost when you put your BT Vision+ box into standby or switch it off.

2. Permanent switch. Select Help & Settings > Setting > Accessibility Settings. You can then choose to set Audio Description on or off. This preference will remain even after you put your BT Vision+ box into standby or switch it off.

Customer: replied 9 months ago.
I'm sorry I don't know what BT is...
Expert:  *ElectronicsTech replied 9 months ago.

Okay, which satellite box do you have?

Customer: replied 9 months ago.
i would permanently like to switch this off so am I following number 2 directions on my remote after witching off apple TV?we have a TV as described and just an apple tv
Expert:  *ElectronicsTech replied 9 months ago.

Okay, here are the steps.

Apple TV (4th generation)

If you turned on VoiceOver when you set up your Apple TV, you can use the accessibility shortcut to turn VoiceOver on or off. Just press the Menu button three times to turn VoiceOver on or off.

You can also go to Settings > General > Accessibility > VoiceOver, then turn VoiceOver on or off.

To turn the shortcut on, go to Settings > General > Accessibility > Accessibility Shortcut, then select VoiceOver.

Apple TV (3rd generation)

  1. To return to the main menu, press the lower-left button (Menu) repeatedly until you hear a stop sound.
  2. Press Down once.
  3. To highlight Settings, press Right repeatedly until you hear a stop sound. If you changed the layout of the main menu, you might not have Settings here. Use the arrow buttons on your remote to highlight Settings.
  4. Press Select twice.
  5. Press Down repeatedly until you hear a stop sound.
  6. Press Up four times. Accessibility should be highlighted.
  7. Press Select twice. VoiceOver should turn on and begin reading the content on your Apple TV screen.

Apple TV (2nd generation)

  1. To return to the main menu, hold down Menu for five seconds.
  2. Press Menu once. The top-left icon should be highlighted.
  3. Press Right repeatedly until you hear a stop sound.
  4. Press Down once. Settings should be highlighted. If you changed the layout of the main menu, you might not have Settings here. Use the arrow buttons on your remote to highlight Settings.
  5. Press Up repeatedly until you hear the stop sound. You should be at the first menu item in the General menu.
  6. Press Select.
  7. Press Down repeatedly until you hear the stop sound.
  8. Press Up four times. Accessibility should be highlighted.
  9. Press Select twice. VoiceOver should turn on and begin reading the content on your Apple TV screen.
Expert:  *ElectronicsTech replied 9 months ago.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9485
Experience: I have over 15 years experience as an electronics repair and troubleshooting technician.
*ElectronicsTech and other Electronics Specialists are ready to help you
Customer: replied 9 months ago.
Hi Randy - thank you so much that worked!!
Expert:  *ElectronicsTech replied 9 months ago.

Your welcome!

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