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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36572
Experience:  Electronics Engineer
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My panasonic viera tv wont come off standby

Resolved Question:

My panasonic viera tv wont come off standby
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
ok doing that thanks
Expert:  Richard replied 1 year ago.

thank you

Customer: replied 1 year ago.
No im afraid that hasnt worked - its still stuck on red
Customer: replied 1 year ago.
It flashes when you press remote but wont move onto green
Expert:  Richard replied 1 year ago.

Thanks

How many times in sequence does it flash red?

Expert:  nathan_mills replied 1 year ago.

Hi Edward. Welcome to justanswer.

An HDMI cable is supplied with the Humax PVR 9150T which is used to connect this device with TV. Didn`t you receive one as an accessory?

Customer: replied 1 year ago.
14
Expert:  Richard replied 1 year ago.

Thank you

There are two things that can cause this, the "P" board (power supply) and "A" board (main board) in the tv.

One of these has faulted and would need replacement

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard, Engineer
Category: Electronics
Satisfied Customers: 36572
Experience: Electronics Engineer
Richard and 2 other Electronics Specialists are ready to help you