Hi there and welcome Mrs Stocker
Can you tell me how the printing looks please?
Does it have lines going through it?
ok, it can give false readings, especially if the cartridges chip that checks levels is faulty.
Can you put a new cartridge in please and tell me how it now prints.
ok... though I was just providing a detailed explanation on how to do this.....
But you will need to speak to customer service for any payment questions.