Hi there and welcome
Can you remove the charger to the watch if it is connected
Then hold the power button for 60 seconds then release.
Then connect the charger, turn on the watch and tell me if the screen now touch functions please.
ok, but I am not sure why you would make a complaint about me indicating I was rude and incorrect.... the rating you only do at the end...
May I please ask you hold of on any additional complaints? And just reply to me here please.
I would like you please to do a reset
To do this
Then tell me if the screen works please
Did you do the instructions I gave you just now?
so it will not turn off at all?
And if you connect it to the computer is it detected?
ok, did it complete the update?
ok, disconnect it then hold the power button for 60 seconds then release.
then power it on and tell me what then happens please.
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you would consider removing the complaint about me you initially made by taking a second to rate my service more positively, by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
ok, it appears you left and I still have the complaint about me from you.....
I am not sure if you saw my last message the mainboard being at fault and the watch needing this to be replaced.
But if you would consider removing the complaint about me via a positive rating, that would be greatly appreciated.