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Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Thanks Wayne for the info.
- Any idea how old is the TV and was there any thunderstorm in area that might have caused the trouble in TV?- Also, does Samsung logo/ welcome screen show up repeatedly while TV goes into on-off cycle?
OK, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check?
Also, I just got phone call offer from your side, that offer is automated sent by website system and not by me, please reply back to confirm it as phone call assistance would cost you additional $26
If unplug - replug doesn't work that means main board of TV has got internal failure due to static charge of thunderstorm and reboots again and again but couldn't finish it thus you get repeatedly smart logo screen, main board replacement is needed to resolve the problem. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If TV is out of warranty then get the main board part number off of label pasted on main board inside TV to search/ google it to get price info to order it if you have plan to do-it-yourself OR local TV repair shop will do this job for you and you can expect around 140 Pounds or so for this repair.
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