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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I can no longer get onto my sart hub with my apps such as -

Customer Question

I can no longer get onto my sart hub with my apps such as - Netflix, iv player , I player etc
Submitted: 5 months ago.
Category: Electronics
Customer: replied 5 months ago.
smart hub***
Customer: replied 5 months ago.
The attached picture is all that the telly is doing I cannot do anything with it even if I click onto the internet etc
Expert:  Pete replied 5 months ago.

Hi there,

Who is your internet provider?

What type of internet hub/router are you using?

Is the TV connected with a wire, or wirelessly, to your router?

Customer: replied 5 months ago.
Talk talk in the internet provider - using fiberoptic (how ever its spelt) wireless connection to the tv
Expert:  Pete replied 5 months ago.

Have you tried restarting the TalkTalk router?

Customer: replied 5 months ago.
The internet on all our other devices is working ok too
Expert:  Pete replied 5 months ago.

The internet working for other devices does not automatically mean it will work for the TV as well - sometimes the IP address of the TV can get 'stuck' on the router, and restarting the router normally fixes this.

How far away from the TV is the router?

Has anything been installed nearby recently that could be interfering with the wireless signal? (e.g. a cordless phone system)

Customer: replied 5 months ago.
I have just reset the router and still no change - really sorry but I'm not paying a furthure £19.00 for you to use remote assistance I have already paid £20.00
Expert:  Pete replied 5 months ago.

That's ok, you can ignore the automated offer sent for remote assistance.
Has anything recently been installed nearby that could be interfering with the wireless signal? (e.g. a cordless phone system)

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  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
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