Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Was there any thunderstorm in area that might have caused this problem?
- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
Sorry for delayed reply, I was away from computer.
Is the TV connected to internet so it can get latest firmware update?
I'm sorry, Secure Remote Assistance only possible for Computers and there is no way to connect to TV remotely.
OK, so TV firmware is up to date.
Is it still working fine or goes into on-off cycle?
Please give it 10 minutes more to see how it goes.
Not the whole TV on way out, only the main board is failing due to some internal issue and searching it with the part number will help you to make decision about this TV repair or not.
Sure, please check following link to view main board image and price info..
Please cross check the part number found on main board inside your TV before placing any order to above supplier and if you feel uncomfortable working on this TV yourself for main board replacement then add TV technician labor charges to get estimated/ approx repair cost.
I hope these info will help, please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
Is the TV still under warranty?
If so then you wont need to do any thing, simply call the store to get in-warranty repair service and hopefully they will do it quickly, in a day or two.
If TV is out of warranty then you would need to contact nearest Samsung service center to set a home visit and they will provide you more info after TV inspection.
You're welcome, please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.