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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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UE48H5510AK will not stay on, displays splash screen,

Customer Question

UE48H5510AK will not stay on , displays splash screen, occassionally responds to remote and the switches itself off again continually
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Ollie. Welcome to justanswer.

Remove all the connections from the Tv. Remove it from the power outlet. Let it sit for 10 minutes and then put all the connections back and see if it still turns off or not.

Also tell me when the TV turns off by itsef, does the light on the TV goes off or does it still glows?

Customer: replied 1 year ago.
when i plug it in the red light glows, it did not come on by itself, it would not respond to the remote and went off again , it s receiving commands from the remote but not processing them as the light flickers when I use the remote, it still keeps starting
Expert:  nathan_mills replied 1 year ago.

This means that the main board is failing due to any internal fault or any component on the main board has gone bad.

It is probably the very common problem with the Samsung capacitors on the power board which is not holding charge. The main board needs to be replaced.

Was there any thunderstorm in area which might have caused this fault?

Is the Tv still under warranty?

Expert:  nathan_mills replied 1 year ago.

Ollie, do you have any query?