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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I have dropped my S5 fone and it will not switch on. Screen

Customer Question

I have dropped my S5 fone and it will not switch on. Screen is blank. A blue light in top left hand corner comes on for a couple of minutes but screen is still blank.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

You said you tried with the volumne key butt it was not clear which one, so to be sure

Can you remove the battery to it

Then wait 5 minutes.

Put the battery back in, and hold Volume UP and Power.

Tell me if it then comes on please

Customer: replied 1 year ago.
No.
Blue light is on but screen is blank.
Expert:  Richard replied 1 year ago.

Thanks

Can you connect it to the computer and tell me please if this gets it to come on

Expert:  Richard replied 1 year ago.

.

Richard and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.

I tried to call but got your voicemail?

But did the computer detect the phone?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, then we know the issue, It is the screen that has faulted. The data on it is ok, but the screen needs to be replaced

I am really sorry about this and you are going to have to return the phone to have it replaced. Once done though you will have access to your files on it again

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you