How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Technician
Category: Electronics
Satisfied Customers: 743
Experience:  I have provided on site support for a range of devices from media to telecoms.
75967336
Type Your Electronics Question Here...
JamesI is online now

I purchased a Bush F621QW washing machine through Argos on

Customer Question

Hello.
I purchased a Bush F621QW washing machine through Argos on 5th June 2015 and 10 days ago it develop the fault that it would not complete the cycle by not draining/spinning on completion of the previous parts of the programme. Argos tell me it is out of Warranty.
In the past year I have been away much of the time and the machine has been used only 8 - 10 times.
Argos say that if I put in at least half a load it might operate. I have tried this and it still does not operate.
Argos state that them fixing the machine would cost £110, which is more than half the price that I paid when I bought it.
Can you please tell me if there is a cheaper solution and perhaps something I can do myself.
Thank you. Ray.
Submitted: 5 months ago.
Category: Electronics
Expert:  JamesI replied 5 months ago.

From the sound of the fault, its failing to drain, which in turn is stopping it from spinning.
Are any error codes shown on the display, this may help confirm if its a pump, sensor or other fault.

In terms of DIY, I would suggest you start with checking the filter, this is described on page 13 of the manual. Turn the machine off at the mains, remove the kick plate on the bottom right of the washer, use a cloth to soak up any water, and a cup and bucket to capture water which comes out as your slowly turn the cap anti clockwise, with the cap removed use your finger to clear any debris you can see, you should also be able to move the pump to prove it hasnt got stuck, then place the cap back turning clockwise.

Run the machine and see if that clears the fault, if it doesnt, pull the machine out and check the waste water pipe. Remove the pipe from drain pipe and feel the pipe in your hand, if its heavy and cant be easily compressed with your fingers its holding water and you need to rod it to clear the blockage.

If neither of these issues clear the fault its most likely to be a pump or sensor fault, the average price for a pump is £30, you can pick up one here, then you looking at around £50 to have someone come out and replace it. However an engineer will strip the machine down find the fault and replace the part for around £50 labour.
Please let me know how you get on, and if you need anything clarified.

James

Expert:  JamesI replied 5 months ago.

Ray just wondered if you need any further assistance, and would appreciate if you could rate the service received to date.

Regards

James

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Last | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    591
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    384
    I have been repairing electronic gear since 1993 as a qualified Sony tech.
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.