I'm sorry about the issue. Was it working fine previously? Or is this a new printer or new modem / router device?
Does it see your wi-fi / wireless network name after selecting the Wi-Fi Setup Wizard option on the printer's screen?
What's the model of your modem / router device?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
You can get back to me via the View Response link in the email message from JustAnswer / Viet in your email. Thank you,
I'm sorry. Does it ask for for your wi-fi / wireless password? Is there any password ***** key at the back / bottom of your Netgear Superhub 2 router device?
Yes, it is with me. Thank you,
Thank you; please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I have resolved the issue via remote support. Per your request, I also fixed your Calendar (mail) app issue. If you need help with anything else, please come back any time. Thank you very much.