Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question. The problem could be caused by faulty firmware in the tv. Could you let me know the exact model of the tv and I will see if I can get some service info. Do you have a WIFI dongle attached?
I would suggest trying a factory reset of the tv it is sometimes called first time installation. If you do reset the tv it will be back to the day you brought it so you will lose settings and apps you have installed.
Hi,Have you managed to solve your problem or would you like more help.
Hi Steve,I am pleased it all worked for you. I hope your family problems sort themselves out soon.Kind Regards,Carl
Hi Steve,If you are happy with my advice. could you rate me so that I can close the question on my screen.Thanks,Carl