Hi Tina,Thank you for using just answer my name is ***** ***** I will help with your question. I am afraid but you will need to remove all the paper, if you turn the printer off and open the lid where the ink cartridges are you could try turning the roller by hand or you may have better access to pick the paper out. It is a messy job as there is often ink around the inside of the printer I would suggest some rubber gloves as the ink is difficult to remove from your hands.
I have in the past used guitar plectrums or thin card board and pushed them through the paper roller to remove the blockages. It may be a case of trial and error to find something that is thin enough and strong enough to push through and remove the blockage.Please let me know how you get on and if you need more advice please contact me.Carl
Hi,Have you had any luck with the printer. If you need more help let me know.Carl
Hi Tina,How did you get on with the printer repair?