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Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Were the both video source working with this TV and recently stopped?
- Are you able to select HDMI input in source list that appears on TV screen when press Input button?Thanks.
Thanks Gavin for the info.
It seems HDMI processor mounted on A board (main board) has got internal issue that is why it isn't processing video signal. Rebooting the TV might help to fix the issue.
- Have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in and check?
If problem persist then I'm afraid it would be hardware failure/ HDMI processor chip failure and main board of TV will need to be replaced to resolve the problem. I trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.Regards,Shahid.
Hi, do you need any further assistance with this question?Thanks.