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Hi David. Welcome to justanswer.
Are you getting any error?
CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.
Follow the instructions to download the file so that we can start the remote desktop session
David, reply here.
I am providing you the link. Click it and press I Agree. See if a file gets downloaded or not.
Which version of OS X are you using?
Are you using Yosemite, El Capitan, etc. Please specify
If you don't know the version of OS X then click on the Apple icon in the top left corner of your screen. From there, you can click 'About this Mac'.
You'll now see a window in the middle of your screen with information about the Mac you're using.
Try updating the Printer's software from this link.
CLICK HERE and download the Apple common updater
See if it prints now or not.
Also download the ICA Driver from the above link
David, are you having difficulty in replying to this request.
CLick this, press I agree and then check the download section in your Mac. There should be a file named ELSINOR.SCREENCONNECT. Open that file so that I can connect to you
If you are having difficulty in replying to this conversation then mail me at***@******.*** so that we can have direct conversation