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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience:  Efficient Technician with more than 30 years of Experience.
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Epson Stylus DS 8450 has stopped printing. No signal that

Resolved Question:

Epson Stylus DS 8450 has stopped printing. No signal that ink has run out. New cartridges in. Paper comes out blank.
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi David. Welcome to justanswer.

Are you getting any error?

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
Agreed
Expert:  nathan_mills replied 10 months ago.

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

Customer: replied 10 months ago.
No error on screen
Expert:  nathan_mills replied 10 months ago.

Follow the instructions to download the file so that we can start the remote desktop session

Expert:  nathan_mills replied 10 months ago.

David, reply here.

I am providing you the link. Click it and press I Agree. See if a file gets downloaded or not.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=b29329be-8f46-4701-8454-e46248614dcb&Type=Java

Expert:  nathan_mills replied 10 months ago.

Which version of OS X are you using?

Expert:  nathan_mills replied 10 months ago.

Are you using Yosemite, El Capitan, etc. Please specify

Expert:  nathan_mills replied 10 months ago.

If you don't know the version of OS X then click on the Apple icon in the top left corner of your screen. From there, you can click 'About this Mac'.

You'll now see a window in the middle of your screen with information about the Mac you're using.

Expert:  nathan_mills replied 10 months ago.

Try updating the Printer's software from this link.

CLICK HERE and download the Apple common updater

See if it prints now or not.

Expert:  nathan_mills replied 10 months ago.

Also download the ICA Driver from the above link

Expert:  nathan_mills replied 10 months ago.

David, are you having difficulty in replying to this request.

Expert:  nathan_mills replied 10 months ago.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=b29329be-8f46-4701-8454-e46248614dcb&Type=Java

CLick this, press I agree and then check the download section in your Mac. There should be a file named ELSINOR.SCREENCONNECT. Open that file so that I can connect to you

Expert:  nathan_mills replied 10 months ago.

If you are having difficulty in replying to this conversation then mail me at***@******.*** so that we can have direct conversation

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