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Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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Mobile phone is a GT-15500. Phone will ring out and connect

Resolved Question:

Mobile phone is a GT-15500 . Phone will ring out and connect but there is no sound, caller cannot hear me and I cannot hear them
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi. Welcome to justanswer.

Try booting the phone in safe mode and then check if the issue is still there or not.

For that, press and hold the power button when screen is on so that the option of POWER OFF appears on the screen. Then again TOUCH AND HOLD the power off option on the screen so that the option to boot in safe mode appears on the screen.

Select it and the phone will restart. Now check by making a call if the issue is still there or not.

Reply for further assistance.

Customer: replied 10 months ago.
Option to reboot is not coming up when I hold the power off button
Expert:  nathan_mills replied 10 months ago.

Then how do you turn off your phone?

Customer: replied 10 months ago.
The power off button will turn the phone off but if I hold it on the screen it does not give me a re boot option it just goes yellow and does nothing
Expert:  nathan_mills replied 10 months ago.

Then try doing the factory reset. But it will wipe off all the data.

Customer: replied 10 months ago.
Am not very tech. Savvy . I tried a factory reset but will try again now.
Expert:  nathan_mills replied 10 months ago.

Go to settings. Then Backup and Restore. Then factory reset.

Customer: replied 10 months ago.
No that hasn't worked
Expert:  nathan_mills replied 10 months ago.

Try connecting an ear-phone and then make a call.

Customer: replied 10 months ago.
I have to go out now so will have to try again later, can I come back to you later this afternoon?
Expert:  nathan_mills replied 10 months ago.

Yes sure. Just reply here and I will provide you necessary assistance. See you later.

Customer: replied 10 months ago.
Eureka ! Finally the phone is cured , thank you very much for your help.
Expert:  nathan_mills replied 10 months ago.

Great.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience: Efficient Technician with more than 30 years of Experience.
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