How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 646
Experience:  Efficient Technician with more than 30 years of Experience.
Type Your Electronics Question Here...
nathan_mills is online now

I access my Samsung Galaxy S6 with my fingerprint

This answer was rated:

I access my Samsung Galaxy S6 with my fingerprint recognition. However the phone is locked and unusable except for emergency calls. The message on the screen tells me to enter PIN to start the phone to protect my fingerprint recognition. I do not know the PIN. Have no recognition of entering a PIN when I set up the phone. Virgin Mobile are unable to help me with this other than to wipe my phone of all data and reset it. I do not want to do this. Can you help?

Hi. Welcome to justanswer.

Do you have a registered Samsung account on your phone?

Customer: replied 1 year ago.
I don't know


and check if you get your samsung id, if you have one

nathan_mills and other Electronics Specialists are ready to help you

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.