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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I access my Samsung Galaxy S6 with my fingerprint

Resolved Question:

I access my Samsung Galaxy S6 with my fingerprint recognition. However the phone is locked and unusable except for emergency calls. The message on the screen tells me to enter PIN to start the phone to protect my fingerprint recognition. I do not know the PIN. Have no recognition of entering a PIN when I set up the phone. Virgin Mobile are unable to help me with this other than to wipe my phone of all data and reset it. I do not want to do this. Can you help?
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi. Welcome to justanswer.

Do you have a registered Samsung account on your phone?

Customer: replied 1 year ago.
I don't know
Expert:  nathan_mills replied 1 year ago.

CLICK THIS LINK

and check if you get your samsung id, if you have one

nathan_mills and 2 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.

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