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Hi Penny. Welcome to justanswer.
Yes I can assist you. If you want me to set up that for you then please accept the offer of Secure Remote Assistance otherwise I will have to guide you through
Accept this offer.
Once you click this link(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=8e564bd4-22e1-4065-8fc4-236494ed481f)You will be redirected to a page. Press I Agree and a file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.