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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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My Samsung tab s 10.5 wont let me turn wifi on

Resolved Question:

my Samsung tab s 10.5 wont let me turn wifi on
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Paul. Welcome to justanswer.

What happens when you try to turn on wifi. Do you get any error?

Customer: replied 1 year ago.
no the actual wifi icon when you drag the top of the screen down is a dull green the ones that are on are bright green . when I go to settings and toggle the wifi on the toggle moves but nothing happens no list of connections appear then the toggle goes to the off position all the time the icon stays dull green
Expert:  nathan_mills replied 1 year ago.

Okay. Press the power off button so that the option to POWER OFF appears on the screen. When it does, touch and HOLD power off option on the screen so that a message to REBOOT IN SAFE MODE appears. Select it. Now the tab will restart. When it turns on, check if still the wifi is not working?

Customer: replied 1 year ago.
ok will do
Expert:  nathan_mills replied 1 year ago.

Try it and then update me

Customer: replied 1 year ago.
ive been holding power off for ages and nothing is happening
Expert:  nathan_mills replied 1 year ago.

Does your tab have SideSync app?

Customer: replied 1 year ago.
it does
Expert:  nathan_mills replied 1 year ago.

Go to Settings-Apps. Find SideSync from the list and tap UNINSTALL UPDATES and then restart the tab

Customer: replied 1 year ago.
when I click on side sync when the app info comes up there is no uninstall updates just force stop clear data clear cach
Customer: replied 1 year ago.
ive cleared data and trying a restart
Expert:  nathan_mills replied 1 year ago.

See if this works else we will have to enter into recovery mode.

Customer: replied 1 year ago.
everything is the same as before
Expert:  nathan_mills replied 1 year ago.

Paul, your Bluetooth is turned off right?

Customer: replied 1 year ago.
it is
Expert:  nathan_mills replied 1 year ago.

Okay then turn it off.

Customer: replied 1 year ago.
it is off do you want it on
Expert:  nathan_mills replied 1 year ago.

When tab is completely off, Press and hold the Volume Up button, the Home button and Power button and continue holding all three buttons until Recovery Booting appears in the upper left.

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
its up
Expert:  nathan_mills replied 1 year ago.

Once the Recovery Menu appears, You may release all buttons.

Using the Volume Down button, highlight ‘wipe cache partition’ and press the Power button to select it.

After the wipe is complete, choose ‘reboot system now’ and press the Power button to restart the tablet.

Customer: replied 1 year ago.
ok that's done
Expert:  nathan_mills replied 1 year ago.

Now reboot as stated above.

Customer: replied 1 year ago.
all done its still the same
Expert:  nathan_mills replied 1 year ago.

Go to Settings. Do you see About tab. Tap it and then select Check for updates.

Customer: replied 1 year ago.
it just comes up no network connection
Expert:  nathan_mills replied 1 year ago.

Do you have an active mobile internet ?

Customer: replied 1 year ago.
no don't use sim card
Expert:  nathan_mills replied 1 year ago.

Connect your tab to the computer and try updating via Kies

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Once you click the link
(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=aa5ce6fe-c6af-420f-a839-60b78ba38fb0)
You will be redirected to a page. Press I Agree and a file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.