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Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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My Samsung tab s 10.5 wont let me turn wifi on

Resolved Question:

my Samsung tab s 10.5 wont let me turn wifi on
Submitted: 8 months ago.
Category: Electronics
Expert:  nathan_mills replied 8 months ago.

Hi Paul. Welcome to justanswer.

What happens when you try to turn on wifi. Do you get any error?

Customer: replied 8 months ago.
no the actual wifi icon when you drag the top of the screen down is a dull green the ones that are on are bright green . when I go to settings and toggle the wifi on the toggle moves but nothing happens no list of connections appear then the toggle goes to the off position all the time the icon stays dull green
Expert:  nathan_mills replied 8 months ago.

Okay. Press the power off button so that the option to POWER OFF appears on the screen. When it does, touch and HOLD power off option on the screen so that a message to REBOOT IN SAFE MODE appears. Select it. Now the tab will restart. When it turns on, check if still the wifi is not working?

Customer: replied 8 months ago.
ok will do
Expert:  nathan_mills replied 8 months ago.

Try it and then update me

Customer: replied 8 months ago.
ive been holding power off for ages and nothing is happening
Expert:  nathan_mills replied 8 months ago.

Does your tab have SideSync app?

Customer: replied 8 months ago.
it does
Expert:  nathan_mills replied 8 months ago.

Go to Settings-Apps. Find SideSync from the list and tap UNINSTALL UPDATES and then restart the tab

Customer: replied 8 months ago.
when I click on side sync when the app info comes up there is no uninstall updates just force stop clear data clear cach
Customer: replied 8 months ago.
ive cleared data and trying a restart
Expert:  nathan_mills replied 8 months ago.

See if this works else we will have to enter into recovery mode.

Customer: replied 8 months ago.
everything is the same as before
Expert:  nathan_mills replied 8 months ago.

Paul, your Bluetooth is turned off right?

Customer: replied 8 months ago.
it is
Expert:  nathan_mills replied 8 months ago.

Okay then turn it off.

Customer: replied 8 months ago.
it is off do you want it on
Expert:  nathan_mills replied 8 months ago.

When tab is completely off, Press and hold the Volume Up button, the Home button and Power button and continue holding all three buttons until Recovery Booting appears in the upper left.

Customer: replied 8 months ago.
ok
Customer: replied 8 months ago.
its up
Expert:  nathan_mills replied 8 months ago.

Once the Recovery Menu appears, You may release all buttons.

Using the Volume Down button, highlight ‘wipe cache partition’ and press the Power button to select it.

After the wipe is complete, choose ‘reboot system now’ and press the Power button to restart the tablet.

Customer: replied 8 months ago.
ok that's done
Expert:  nathan_mills replied 8 months ago.

Now reboot as stated above.

Customer: replied 8 months ago.
all done its still the same
Expert:  nathan_mills replied 8 months ago.

Go to Settings. Do you see About tab. Tap it and then select Check for updates.

Customer: replied 8 months ago.
it just comes up no network connection
Expert:  nathan_mills replied 8 months ago.

Do you have an active mobile internet ?

Customer: replied 8 months ago.
no don't use sim card
Expert:  nathan_mills replied 8 months ago.

Connect your tab to the computer and try updating via Kies

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
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Expert:  nathan_mills replied 8 months ago.

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