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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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Printer not printing keeps coming up print head loose or not

Resolved Question:

printer not printing keeps coming up print head loose or not fitted right,I have had it out a dozen times cleaned it and re fitted still the same please help.
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi William. Welcome to justanswer.

Which printer are you using?

Customer: replied 1 year ago.
Kodak ESP C315
Expert:  nathan_mills replied 1 year ago.

Open the printer access door.

If the ink cartridges and printhead are already in the printer, remove them, then reinstall them.

  1. Remove the color and black ink cartridges.
  2. Remove the existing printhead by lifting the latch in the center of the carriage.
  3. Close the printer access door.
Expert:  nathan_mills replied 1 year ago.

Now install them:

  1. Place the printhead in the carriage.
  2. Push firmly against the target label of the printhead until you hear a loud snap.
  3. Install the color and black ink cartridges.
  4. Close the printer access door.

Now check if the error is still present

Customer: replied 1 year ago.
It is still the same problem
Expert:  nathan_mills replied 1 year ago.

How old is your printer?

Customer: replied 1 year ago.
about 2 years but I dont use it very often booking holidays ect
Expert:  nathan_mills replied 1 year ago.

Press Home on the printer control panel.

Press the down arrow button until Maintenance is selected, then press OK.

Press the down arrow until Clean Printhead is selected, then press OK.

Customer: replied 1 year ago.
still got the problem. nathan
Expert:  nathan_mills replied 1 year ago.

Since the problem is still there I am sorry to say, you indeed are going to require a new part. I know this is not what you want to here but I want to make sure I am honest with the information I provide you. You would need to replace the print head in order to fix this issue.

I wish there was another way but with everything you have posted I am confident this is the problem with your machine. The reason for this is the print head which is the part of the printer that puts ink from the cartridges onto the page. Over time these parts deteriorate and need to be replaced, excess use or using generic inks can also cause this.

A new print head normally costs between $40 and $75. It would take about 30 minutes to an hour for a tech to replace it at their shop rate. Most Shops charge between $65 and $75 per hour. You can also get a new print head from here: Click Here .

Expert:  nathan_mills replied 1 year ago.

Buying a new printer will be a better option then getting the printhead repaired

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