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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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Unable to recollect Microsoft account password

Resolved Question:

unable to recollect Microsoft account password
Submitted: 1 year ago.
Category: Electronics
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  nathan_mills replied 1 year ago.

Hi Kathleen. Welcome to justanswer.

Have you tried resetting the account password?

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Once you click the link
(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=8364def7-80c6-4b68-9b58-4a8a449a13f4)
You will be redirected to a page. Press I Agree and a file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 1 year ago.

You have not started the session yet, please do it asap so that I can connect to you.