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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37485
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I have a Samsung Galaxy S5 SM-G900F - 16GB. Not sure if I

Resolved Question:

I have a Samsung Galaxy S5 SM-G900F - 16GB . Not sure if I have inadvertently set something wrong but I now cannot hear a caller unless I switch to loudspeaker.
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.

Hi,

I'm sorry about the issue. Please press and hold the Power on / off button on your phone, then select the Restart option and confirm, then check.

Please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.
I tried a restart by powering down and switching on but the problem remains
Expert:  Viet - Technician replied 1 year ago.

Sorry, please press and hold power button, then select Power off option, and confirm, then wait until the phone is turned off, then remove the battery for a minute, then reinstall it, then turn on and check.

Please let me know. Thank you,

Customer: replied 1 year ago.
OK. tried that but still only hear the caller when I switch to loudspeaker.
Expert:  Viet - Technician replied 1 year ago.

Please open Settings app icon, then tap on option Bluetooth, then make sure to set Bluetooth to Off and check.

Please let me know. Thank you,

Customer: replied 1 year ago.
That seems to have fixed it. Does that mean I should switch off Bluetooth when I am not using it??
Expert:  Viet - Technician replied 1 year ago.

Yes, that's correct as it interferes the signal, so switch bluetooth off when you are not using it. Do you need anything else for now?

Customer: replied 1 year ago.
That's fine. Thank you very much. Signing off. Barry
Expert:  Viet - Technician replied 1 year ago.

You're very welcome. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

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