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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38468
Experience:  Electronics Engineer
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I need help with my sumsung tablet ,unfortunately doesn't

Resolved Question:

Good afternoon,i need help with my sumsung tablet ,unfortunately doesn't recognise my pin anymore .Can you help?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which model Tablet it is?

Customer: replied 1 year ago.
just one moment please
Expert:  Richard replied 1 year ago.

thank you

Customer: replied 1 year ago.
Samsung Galaxy tab pro Sm t520
Expert:  Richard replied 1 year ago.

Thank you

You will need to perform a reset of the Tablet, this will remove all data and return the Tablet to new, but you cannot avoid this, it is the whole reason for the security on the Pin.

To do this

  1. Turn off the device
  2. Press and hold Volume UP key + Home Key, while pressing these keys then press and hold Power key for a while
  3. Release all key when Android or Samsung logo appear then you will see Android System Recovery
  4. Use Volume keys to select Menu
  5. Use Power key to Confirm
  6. In Recovery Mode select wipe data / factory reset
  7. press Power key to confirm
  8. select Yes — delete all user data, press power key to confirm
  9. select Reboot system now to finish hard reset

Once done, you can then set up the Tablet again as new, with the Pin removed

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
THANK YOU SO MUCH,IT WORKS NOW,I AM REALLY GRATEFUL TO YOU...MANY THANKS, ANETTA