Hi there and welcome
Can you tell me the make and model of the Laptop, the version of windows on it and how you have connected it to the TV?
What actually happens when you run the Smartview program on the Laptop?
ok, Smartview does not mirror, it just plays content on the TV, with the computer acting as a remote.
It s working as your getting the photos to play on the TV, but it does not actually mirror what you see on the Laptop, onto the computer.
Its more for casting content to the TV.
you would need to use a device like Chromecast, you can get it here
It works wirelessly, and via a free program on your laptop call google chrome
You can then mirror your Laptop to the TV
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.