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Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question. I think it may be worth buying a Sony remote one is available here. The remote below is a genuine remotehttp://www.remotes4u.co.uk/SONY-KDL20S2030-Remote-Control-Original.html?gclid=CjwKEAjwqpK8BRD7ua-U0orrgkESJADlN3YBTl8uTT3Qi6LUoszbXfcp4pOMqik1MVLTTyaf8-uM3BoCf3zw_wcB
Have you tried the coloured buttons on the one for all to see if they remove the message