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nathan_mills
nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Samsung Note Edge and I'm getting a pop up every

Resolved Question:

I have a Samsung Note Edge and I'm getting a pop up every second " Unfortunately, Cocktailbar service has stopped. How do I prevent this. Also I unable to go into Edge Settings. The two are probably linked
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Roger. Welcome to justanswer.

Try changing a different theme. Go to Settings-Themes and choose a different one. After that check if you still get the error. Reply for further assistance

Customer: replied 1 year ago.
There is no Settings-themes on the Note Edge
Expert:  nathan_mills replied 1 year ago.

Have you checked for any available updates?

Expert:  nathan_mills replied 1 year ago.

To change themes, Go to Settings. Under Personal tab, do you see Themes?

Expert:  nathan_mills replied 1 year ago.

Changing the theme to default corrects this error in most cases.

Customer: replied 1 year ago.
You do realise this is a Samsung Note Edge Mobile phone. Notabof Personal under settings. I cannot access the Edge settings and that's obviously part of the problem
Customer: replied 1 year ago.
No tab of Personal under settings
Expert:  nathan_mills replied 1 year ago.

Try turning on your device in safe mode.

  1. Turn the device off.
  2. Press and hold the Power and Volume down key.
  3. Continue to hold the Volume down key until the device finishes restarting.
  4. Safe mode will display in the bottom left corner of the screen.
  5. Release the Volume down key when you see Safe Mode.
Customer: replied 1 year ago.
Well I'm in safe mode but still get the Message
Expert:  nathan_mills replied 1 year ago.

Now go to Settings. Do you see APPS icon?

Customer: replied 1 year ago.
Cannot now access settings, pull down from opening page and see settings roundle (icon) but pressing it does nothing
Expert:  nathan_mills replied 1 year ago.

Then Hard reset your phone

Customer: replied 1 year ago.
I.e. Take out battery
Expert:  nathan_mills replied 1 year ago.

No. It is a procedure to wipe all the data. If you want to proceed then let me know so that I can guide you through.

Customer: replied 1 year ago.
Well it looks like I'll have to do that
Customer: replied 1 year ago.
Ok proceed
Expert:  nathan_mills replied 1 year ago.

Remove the battery, then put it back in. (Don't turn it on). Now press and hold VOLUME UP, POWER and HOME until the Samsung logo appears. Scroll to Wipe data/factory reset by pressing the volume down button. Press the Power button to select this option. Scroll Yes to Delete all user data by pressing the volume down button and then power button to select.

The phone will now wipe all contents.

Press the power button on Reboot system now. The phone will reboot to initial setup now.

Customer: replied 1 year ago.
It looks like that might have worked. But I'll know when the set up is complete. What a pain..and this is a big problem with a number of users. Doesn't seem to be a virus but who knows
Expert:  nathan_mills replied 1 year ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

Expert:  nathan_mills replied 1 year ago.

This is a bug that is coming from 3rd part apps.Samsung would be soon releasing updates to fix this issue.

Customer: replied 1 year ago.
Do we know what apps
Expert:  nathan_mills replied 1 year ago.

In most cases, the culprit were the themes downloaded from Playstore.

Expert:  nathan_mills replied 1 year ago.

Roger, don't forget to rate the chat positively. and do let me know if you have any query.

nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Ok thanks I won't forget. Just restarting everything
Expert:  nathan_mills replied 1 year ago.

Thanks Roger, for the rating and bonus.