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nathan_mills
nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Brother MFC - J6520DW can't print form laptop

Resolved Question:

I have a Brother MFC - J6520DW can't print form laptop wirelessly it's currently gone offline. How can I reset to online???
Submitted: 8 months ago.
Category: Electronics
Expert:  nathan_mills replied 8 months ago.

Hi. Welcome to justanswer.

Which operating system is installed in your computer? Windows 10 or Mac OS X

Customer: replied 8 months ago.
Windows 10
Expert:  nathan_mills replied 8 months ago.

Go to Control Panel. Choose Devices and Printers.

Opt for Secure Remote Assistance if you want me to solve this issue.

Customer: replied 8 months ago.
ok
Expert:  nathan_mills replied 8 months ago.

Under Devices and Printer, do you see your printer listed?

Customer: replied 8 months ago.
I'm on Devices and Printers yes
Expert:  nathan_mills replied 8 months ago.

Right Click your printer, click SEE WHAT'S PRINTING

Customer: replied 8 months ago.
I've right clicked nothing is happening
Expert:  nathan_mills replied 8 months ago.

Right click on your printer's icon

Customer: replied 8 months ago.
Still nothing happening
Expert:  nathan_mills replied 8 months ago.

Select your printer, check above. Do you see whats printing option

Customer: replied 8 months ago.
Right clicked printer and there are two items in queue
Expert:  nathan_mills replied 8 months ago.

Do you see Printer written on that window. It is above the documents in queue.

Customer: replied 8 months ago.
Expert:  nathan_mills replied 8 months ago.

Press it. You will get a list of options. Un-check the USE PRINTER OFFLINE option.

Customer: replied 8 months ago.
34;Use Printer Offline" greyed out
Expert:  nathan_mills replied 8 months ago.

Is your printer turned on?

Customer: replied 8 months ago.
printer is turned on
Expert:  nathan_mills replied 8 months ago.

On that list, you will see Open as Administrator.

Customer: replied 8 months ago.
I've opened it now
Expert:  nathan_mills replied 8 months ago.

Click it and Check your printer's status.

Customer: replied 8 months ago.
checked printer status
Expert:  nathan_mills replied 8 months ago.

Is it Offline or Paused?

Expert:  nathan_mills replied 8 months ago.

Also tell me when you opened Devices and Printers, did your printer had a green colored check on it?

Customer: replied 8 months ago.
Nathen I've got to leave can you let me know when I can resume
Expert:  nathan_mills replied 8 months ago.

Can we continue day after tomorrow as I won't be available tomorrow.

Customer: replied 8 months ago.
ok thanks
Expert:  nathan_mills replied 8 months ago.

Thank you.

Expert:  nathan_mills replied 8 months ago.
Hi, I will be available now. Reply whenever you are free so that we can continue troubleshooting
Customer: replied 8 months ago.
Good Morning Nathen
Everything is back to normal don't know what happened but printer is now ok - Many thanks for your comments If I have any further problems I'll come back to you. Again many thanks. Eric Tudor
Expert:  nathan_mills replied 8 months ago.

That's great Eric. Let me know if you get any trouble.

Please rate the chat POSITIVELY so that I can get credited for my services. You can rate the chat by clicking the 5 stars present on the upper.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
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