Hi. Welcome to justanswer.
Which operating system is installed in your computer? Windows 10 or Mac OS X
Go to Control Panel. Choose Devices and Printers.
Opt for Secure Remote Assistance if you want me to solve this issue.
Under Devices and Printer, do you see your printer listed?
Right Click your printer, click SEE WHAT'S PRINTING
Right click on your printer's icon
Select your printer, check above. Do you see whats printing option
Do you see Printer written on that window. It is above the documents in queue.
Press it. You will get a list of options. Un-check the USE PRINTER OFFLINE option.
Is your printer turned on?
On that list, you will see Open as Administrator.
Click it and Check your printer's status.
Is it Offline or Paused?
Also tell me when you opened Devices and Printers, did your printer had a green colored check on it?
Can we continue day after tomorrow as I won't be available tomorrow.
That's great Eric. Let me know if you get any trouble.
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