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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My Samsung tv picture has just started to break up on most

Customer Question

My Samsung tv picture has just started to break up on most channels, and then I loose the channel completely. I have re-tuned it on several occasions. I have the correct tv aerial and it has all been fine until the last few weeks. The BBC and ITV channels are the only ones not affected. Any ideas, or please who should I call - a TV engineer or an aerial engineer?
Thanks for your help
*****************
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Can you try another TV at this aerial point to confirm it?

This will help to narrow down the issue.

Thanks.

Customer: replied 1 year ago.
Hello Shahid,
I have been trying to cancel this request and get my money returned to me. I thought you were the genuine Samsung help line. I have since spoken to Samsung and resolved my problem. I have tried sending emails but cannot seem to find any way to contact you. I am a pensioner and would like you to return my £33 as soon as possible, as I am not satisfied. Thank you.
Pauyl ***********
Expert:  Shahid replied 1 year ago.

Please contact customer service at given link/ number for any billing issues.

http://ww2.justanswer.com/help
Call USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.