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Hi there and welcome
Can you unplug the freeview box.
Hold the power button in and with it held in, connect the power again.
Tell me what then happens please.
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
You can purchase on here Pam and have it deleted to your house
your welcome Pam
And please remember the service rating via one of the stars at the top of the screen then submit
So I am credited for the service