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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Galaxy S6 which. Just died on me and the battery

Resolved Question:

Hi I have a Galaxy S6 which. Just died on me and the battery will not recharge. O2 (warranty) tell me it's water damage from ie rain? Just by being in a bathroom etc, however they will offer me a new phone on contract. Can Samsung confirm damage
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi. Welcome to justanswer.

First do some troubleshooting to confirm if there is a damage or not.

When the phone is still plugged in (charging), press and hold the Power key and Volume Down button for about 10-15 seconds and see does it respond?

Customer: replied 1 year ago.
Says it 88% charged
Expert:  nathan_mills replied 1 year ago.

Now press and hold the Power button to turn on the phone

Customer: replied 1 year ago.
Phone on and gas stayed on for the 1st time
Expert:  nathan_mills replied 1 year ago.

Great. It will stay on now until the battery remains. Don't let it get completely discharged. If it does then you have to follow the same procedure. Pressing and holding Volume down and power button simultaneously.

Customer: replied 1 year ago.
Thank you
Expert:  nathan_mills replied 1 year ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

Expert:  nathan_mills replied 1 year ago.

You will now see the stars on the panel

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Thanks for the ratings. If you get any query then do let me know. Enjoy the weekend.