How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9707
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
62741268
Type Your Electronics Question Here...
*ElectronicsTech is online now

HP ENVY 4502 has following error code on the screen :-

Resolved Question:

HP ENVY 4502 has following error code on the screen :- OX83C0000A NOS_LOADER_APP.
Can you help as everything set-up correctly and attempted several re-boots.
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.

Try this first please, disconnect the power to the printer while the top is open. Then with the top open, and the power cable unplugged, try to manually move the carriage. Then try a print job. If that fails try this next please. With the printer open and power unplugged push and hold the carriage against the right side of the printer tightly. Wile holding the carriage, plug the power back in and the printer should turn itself on. Keep holding the carriage to the right. You may feel it try to move but keep holding it. Once the printer stops making its startup noises release the carriage and close the printer. Then try doing a print job again and see if that helps. Holding the carriage may force the carriage to reseat and become free.

Customer: replied 1 year ago.
No change at all. Printer cartridge is not even trying to move.
Expert:  *ElectronicsTech replied 1 year ago.

okay, unfortunately that means there is an internal hardware failure that is causing the issue and the printer will need to be repaired or replaced.

please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Please take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

*ElectronicsTech and 3 other Electronics Specialists are ready to help you

Related Electronics Questions