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Hi Anilia. Welcome to justanswer.
There are 4 kind of jams in your printer:
Jam Tray 1/2
Jam Mp Tray
Have you checked all 4 of them?
Have you checked for jammed paper inside the paper tray? Are you sure there are no bits of paper inside the printer
How old is your printer?
Are you getting this error on the computer or on the printer?
Then it would be specifying as where the jam is, like Jam MP Tray etc?
Pull the paper tray out once again
Make sure the tray is completely out of the machine. Now check for any jammed paper/bits of paper
If you have put a stack of papers in the printer then take them out, fan the paper stack and put them back
Yes put it back
Check if the error is still there?
Then there is some fault with either the rollers or separation pads
The rollers or separator pads gets worn out after some time depending upon the usage of the printer.
You cannot replace the parts by yourself as it will require dissembling the printer. If the problem is with the separator pads then the repair will not cost you much. But if the fault is with the rollers then buying a new one would be the better alternative
If you have any other query then do let me know.
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As the question is still open I was thinking is there anything else I can help you with.
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