Ask an Electronics Question, Get an Answer ASAP!
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the recorder (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the unit, turn it on and tell me please if it is now operating correctly.
Let me know the results please
you mean this? Which I did read
Apart from unplugging & RECONNECTING ALL LEADS I DO NOT NO WHAT ELSE TO TRY
No where it is mentioned how long and the way its written it points to just unplugging it then re plugging it back in again.
How long did you leave it unplugged as this was not listed by you
ok, with it powered on, hold the channel up and down buttons for 7 seconds then release which will reset the unit.
Once done, set it up again, like when you first received it as it will be as now.
Tell me if it resets and functions when doing this please
It is the internal mainboard that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
No, not the hard drive but the mainboard.
If you get the exact same model, and put the hard drive into it you should be able to view the programmes again, but thats the only way