Hi. Welcome to justanswer.
Try running all the cleans specified under Maintenance tab. Then check if the ink is still not coming through.
You only have to pay for the original question. You will be not be subscribed for the monthly plan.
Now can you tell me when you put the new cartridge, did you remove the plastic tape that is there on the cartridges?
Reply so that necessary assistance can be provided.
I notice that you have left a low rating for my service, despite me trying to help :(Kindly reconsider your rating of my service.
If you want I will forward this request for refund but please change the rating to 3 or more so that I can.
In order to troubleshoot, we are required to start from scratch to check what could be the problem. But as you are not interested to carry on, I will forward this request to customer support. Have a good week ahead.