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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I have an Epson XP-225 printer and it is saying that my

Customer Question

I have an Epson XP-225 printer and it is saying that my paper is blocked and it is absolutely clear. I do not know what to do
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
Unplugged it for 10 mins although the paper blocked sign is not lit up it is still not printing
Expert:  Richard replied 1 year ago.

What now happens when you try to print?

Richard and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
It is still not printing
Expert:  Richard replied 1 year ago.

calling

Customer: replied 1 year ago.
I have replaced the cartridges and it is saying that I have no ink in. I think it is going to be that I buy a new printer
Expert:  Richard replied 1 year ago.

The cartridges are new? And you removed the tape that the new ones have on their contacts? (the yellow tape)?

Customer: replied 1 year ago.
I have done that and it is saying that I have no ink in them
Expert:  Richard replied 1 year ago.

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 1 year ago.
thanks for your help. I am not sure if it is still in warranty
Expert:  Richard replied 1 year ago.

your welcome, the store you purchased it from can check this for you

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