Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
What now happens when you try to print?
The cartridges are new? And you removed the tape that the new ones have on their contacts? (the yellow tape)?
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
your welcome, the store you purchased it from can check this for you