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Hi there and welcome
Is it asking this to unlock the screen? Or are you trying to perform a special operation?
And you did not set up this account? So you would like to start over with the phone?
ok, the ID is your email address, use this and try to reset the password *****
Click Forgot password ***** try to reset it there
Then use this new password ***** your email on the phone
Let me know the results please.
Sorry I do not understand exactly what you mean, but do you have personal data on the phone or it is new?
Ok, if you do not know it then the only option is to reset the phone so you can create a new account.
It will wipe all the data from the phone but you cannot avoid this sorry
To do the reset
Once done, you can set up the phone again with a new account
Let me know how you go please
ok, what did you mean exactly when you said before
Richard the confirmation e-mail is showing incorrect when is correct what can I do?
ok, then you have a major issue as unless you get it corrected, you will not be able to use the phone again
Your only option is to call Samsung on 1-***-***-****
And try to get them to update it on the server
Let me know the results please
you dial 00 + 1 1-***-***-****
Or if no connection
How did you go?
Ok, this is the only option you will have available in order to reset it, there is no other way around this.
If you would like any additional information or assistance, please do not hesitate to let me know.
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