Ask an Electronics Question, Get an Answer ASAP!
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the unit (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the player, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, remove the power to it, then hold the eject button and with it held, connect the power and tell me if it forces an ejection please
Did it make any sounds like it was trying to eject when you did this?
It is the internal drive motor or mainboard that has faulted. As it seems to light up and go out, it points to a short in the board, likely a faulting capacitor
I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.