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nathan_mills
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Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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Recently bought Samsung j3 and and have installed a sim -

Resolved Question:

recently bought Samsung j3 and and have installed a virgin sim - everthing seems to work
wifi etc -
however - cannot make phone calls just keep getting call ended and cannot receive calls
from another phone - updates are up to date -
do you know of anyway to solve this or have I got a dud
Submitted: 8 months ago.
Category: Electronics
Expert:  nathan_mills replied 8 months ago.

Hi Martin. Welcome to justanswer.

Go to Settings. Then press Cellular networks

Expert:  nathan_mills replied 8 months ago.

Choose Network Operators. Let it search for available networks. Once the search is complete, select your Virgin network and then restart your phone. Check now if the problem is still there?

Customer: replied 8 months ago.
no wont work still getting call ended when press phone icon
Expert:  nathan_mills replied 8 months ago.

Remove the sim card and again put it back in.

Customer: replied 8 months ago.
sim is connected to virgin network ok - and have tried removing the card and replacing it
but no luck -
Customer: replied 8 months ago.
by the way the sim works in my other phone and it will phone
Expert:  nathan_mills replied 8 months ago.

Press the flight mode and then after 10 seconds, again press the flight mode button to disable it.

Expert:  nathan_mills replied 8 months ago.

If the problem is still there, then try to change the network mode under settings > wireless and network > mobile network > network mode. Set to only GSM and only WCDMA and try again. Restart the phone after you have changed network mode

Expert:  nathan_mills replied 8 months ago.

Any success?

Customer: replied 8 months ago.
i`ll get back to you tomorrow and let you know - for now
Expert:  nathan_mills replied 8 months ago.

Okay sure. Don't forget to rate the chat.

Customer: replied 8 months ago.
hi Nathan -update - sorry phone still not working - have tried sim in another phone and is ok as well as checked with virgin so not the sim -
thankyou for your help - I`ll avoid buying phones off ebay again its obviously a dud and buy direct from retail outlet next time -
thanks for your help - I`ve learnt a lot about iphones in the last few days I`ll just have to put it down to experience -regards martin
Expert:  nathan_mills replied 8 months ago.

There must be some problem with the slot where the sim goes. Iphones are the best phones available in the market. Go for it.

Please rate the chat positively Martin

Expert:  nathan_mills replied 8 months ago.

Martin, you need to click the stars present on the upper panel to rate the chat. Please rate me positively so that I can get credited for my services. Thanks in advance

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
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