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Hi Claire,My name is ***** ***** I will help with your question. Could you let me know if you have anything plugged into HDMI 1 also could you let me know the model number of your dvd player
Hi Claire,I am sorry but the remote assistance is used for computer problems and would not help with your problem. We are best to carry on using chat.Do you have any other items plugged into tv like a sky box?
Could you swap the hdmi lead from the sky box to the dvd player. I would like to elimilate a lead problem
Do you have a spare HDMI lead you could try?
Do you have another tv you could try the dvd player and lead on. I would like to eliminate the player and the lead first if possible before we start changing the setting inside the tv.
Hopefully if someone comes out it wont take them long to sort it. Where about's in UK are you I may be able suggest a engineer if needed.