Hi John,My name is ***** ***** I will help with your question. Is the receiver a new receiver? If it is not have you had any trouble before?
Hi John,I am sorry but secure remote assistance will not help much with your question it is used more for computer problems.
Is the box connected to the internet? Do you know if it has been updated recently?
Hi John,Can you unplug the box for a few minutes and then plug it back in, this will reset the box completely. If you have tried this already let me know and we can look at reinstalling the boxes firmware.
Hi John,I am pleased it is sorted. If you need any more help let me know.Please could you rate me when you get a minute.
Hi John,Sorry for the delay I have had internet problems for the last 36hrs. Do you still have the problem?