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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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My phone is not work we was try to get wifi from house maybe

Resolved Question:

my phone is not work we was try to get wifi from house maybe error and now phone has blank....
Submitted: 12 months ago.
Category: Electronics
Expert:  nathan_mills replied 12 months ago.

Hi Breda. Welcome to justanswer.

Can you tell me what exact error are you getting? And what do you mean by blank? Is it not turning on?

Customer: replied 12 months ago.
i have samsungalaxy
since few day ago
i get on screen notification of samsung galaxy agreement
i cannot call top up nothing
so as i say i try to use wifi from house
mayb error on pword
Expert:  nathan_mills replied 12 months ago.

Are you able to access your phone's menu?

nathan_mills and 2 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 12 months ago.

Are you using Windows computer or Mac system?

Expert:  nathan_mills replied 12 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 12 months ago.
i await your instruction now
Expert:  nathan_mills replied 12 months ago.

Click the link which says CLICK HERE on my previous message and check your downloads. Open the file named Elsinore.Screenconnect.

Expert:  nathan_mills replied 12 months ago.

What happened Breda, you have not started the remote desktop session yet. If you are facing any issue then do let me know.

Expert:  nathan_mills replied 12 months ago.

Breda, on your phone, can you tap Settings?

Customer: replied 12 months ago.
i cannot get settings or any reg app
Expert:  nathan_mills replied 12 months ago.

Can you turn off your phone?

Customer: replied 12 months ago.
now off
Expert:  nathan_mills replied 12 months ago.

I am providing you some steps. Try to follow them carefully.

Simultaneously press and hold the Power button + Volume Up button + Home button (located at the bottom in the middle) until recovery booting appears on the screen.

Expert:  nathan_mills replied 12 months ago.

You have to press and hold these three button simultaneously until you get a list of some options on the screen

Expert:  nathan_mills replied 12 months ago.

Did you get something on the screen?

Customer: replied 12 months ago.
as per instruct
i understand hold all 3 down
the operation andr gal flash on off till i stop
so now i havesams galaxy welcome
option to press accessbility to fix settings
Expert:  nathan_mills replied 12 months ago.

Do you see wipe data/factory reset option?

Customer: replied 12 months ago.
no
only op is to start accessbilityto change accessbility setting
Expert:  nathan_mills replied 12 months ago.

Tap it and tell me what options do you get afterwards

Customer: replied 12 months ago.
ok there 2 choice
accesbityy in box tap
or furtr down is start thesamsung galaxy
Expert:  nathan_mills replied 12 months ago.

Tap start the samsung galaxy

Customer: replied 12 months ago.
ok wifinet work switch
down below scan
Expert:  nathan_mills replied 12 months ago.

Tap Scan and see if your wifi network is listed there or not. If yes, then enter the correct password ***** tap connect

Customer: replied 12 months ago.
omg
i m stukk
i cannot rem pword
Customer: replied 12 months ago.
anyhow it tellme dragon network secured...
Customer: replied 12 months ago.
its next i think
Expert:  nathan_mills replied 12 months ago.

Tap next if you see the option

Customer: replied 12 months ago.
now i stukkk
on page top it give me end userlicence agreement
option
yes no thank......
Expert:  nathan_mills replied 12 months ago.

Tap I Agree

Customer: replied 12 months ago.
also must y yor n
Expert:  nathan_mills replied 12 months ago.

Tap yes

Customer: replied 12 months ago.
i push nxt and this pg re coming back all time
Expert:  nathan_mills replied 12 months ago.

Tap back

Expert:  nathan_mills replied 12 months ago.

Are you on the wifi option?

Customer: replied 12 months ago.
giv sec
Customer: replied 12 months ago.
k im back to dragon net and wifi
Expert:  nathan_mills replied 12 months ago.

Tap Forget Network

Expert:  nathan_mills replied 12 months ago.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=50cd8698-bcd4-4754-8404-c5d4f947b868&Type=Java

Now click this above link and press I agree on the page that opens up in your computer screen. You will see a file will get automatically downloaded. Open/Run that file

Customer: replied 12 months ago.
i dont c this
Expert:  nathan_mills replied 12 months ago.

Long press the Dragon network that you see under wifi network. You will get the option of Forget Network

Customer: replied 12 months ago.
this i cant get
seen it but...
i try it
Expert:  nathan_mills replied 12 months ago.

Tap on the dragon network, what option do you get

Customer: replied 12 months ago.
long press i only get show pw
r show ad option
Expert:  nathan_mills replied 12 months ago.

You don't remember password?

Customer: replied 12 months ago.
now i get 4get
and pword im loost
Expert:  nathan_mills replied 12 months ago.

Okay wait.

Watch this video and follow the steps which are shown in it to recover the password ***** your computer.

CLICK HERE TO WATCH

Expert:  nathan_mills replied 12 months ago.

Any success?

Expert:  nathan_mills replied 12 months ago.

You there?

Expert:  nathan_mills replied 12 months ago.

If you are not able to recover the password, then turn off the phone. Turn it on again normally.

Expert:  nathan_mills replied 12 months ago.

Since you are not replying so I am signing off for now. Reply when you will be free tomorrow.

Customer: replied 12 months ago.
back to u
i get pword
Expert:  nathan_mills replied 12 months ago.

Enter the password ***** press connect

Customer: replied 12 months ago.
i cant get rid of user agreement
it b
Expert:  nathan_mills replied 12 months ago.

Is it still there after pressing Yes

Customer: replied 12 months ago.
y
Expert:  nathan_mills replied 12 months ago.

Can you tell me which galaxy model do you have?

Expert:  nathan_mills replied 12 months ago.

On that user agreement page, scroll down to next

Expert:  nathan_mills replied 12 months ago.

Check this image. And make sure the I Agree is ticked off and Yes is selected, then press Next as in the attached image

Expert:  nathan_mills replied 12 months ago.

Done?

Customer: replied 12 months ago.
n
Expert:  nathan_mills replied 12 months ago.

Have you checked the image that I just attached?

Customer: replied 12 months ago.
naaa
Expert:  nathan_mills replied 12 months ago.

So click the blue text that you see below this message. You will see an image.

Expert:  nathan_mills replied 12 months ago.

ATTACHED IMAGE

Expert:  nathan_mills replied 12 months ago.

In the user agreement, do you see a line I understand and agree to the terms and conditions above

Customer: replied 12 months ago.
are you done
Expert:  nathan_mills replied 12 months ago.

I am trying to help you but you are not updating me.

You need to press the square checkbox which is in front of I understand and agree..... (above YES) and there is a Next button at the bottom of the screen which you need to click to go further

Expert:  nathan_mills replied 12 months ago.

Pleasr check the image that I have attached in the previous message.

Click the blue link above

Customer: replied 12 months ago.
samsung ga
Expert:  nathan_mills replied 12 months ago.

Give me your email id

Expert:  nathan_mills replied 12 months ago.

Hi Breda, Reply so that necessary assistance can be provided. Give me your email id so that I can send you an image explaining how you can go past the License Agreement.

Customer: replied 12 months ago.
My email***@******.***
Expert:  nathan_mills replied 12 months ago.

Check your mail

Expert:  nathan_mills replied 12 months ago.

Did you see the image that I've sent?

Customer: replied 12 months ago.
ok nathan
u prob guess me and it...
s0 im in touch with u via compuyr
my email come via phone as only have window 7 i think
and because of phone all programe interupt as i am also
this is complex and
need phone for jib post vacancy
breda
Customer: replied 12 months ago.
did you get mail sent early on
Customer: replied 12 months ago.
there im still no further
its true go no furthermust i pay for this as i m no futher on
kind regards breda
Expert:  nathan_mills replied 12 months ago.

No you don't have to pay anything extra. Are you still stuck on license agreement screen?

Customer: replied 12 months ago.
I don't do x tra Nathan
My phone still as it was wen I start this service
So
The phone is in user agreement
Any futher suggestion now
Customer: replied 12 months ago.
Do you think this is fixable
I m just install window ten
88per cent done slow
So I can view last image I sent over
Expert:  nathan_mills replied 12 months ago.

Power off the phone.

  1. Simultaneously press and hold the power button + volume up button + home key until the Samsung logo appears, then release only the power button. Release the volume up buttonand home key when the recovery screen appears.
  2. From the Android system recovery screen, select wipe data/factory reset.

This is the last resort

Expert:  nathan_mills replied 12 months ago.

Don't do anything with your computer (Windows). Do it on your phone

Customer: replied 12 months ago.
Can't phone all blocked
So I sent ice image
It for win 10
Can't cannot access on phone so await win ten on comp to see last material I sent
Breda
Expert:  nathan_mills replied 12 months ago.

Is your phone under 1 year warranty?

Customer: replied 12 months ago.
Nay
Expert:  nathan_mills replied 12 months ago.

Turn off the phone and reset it.

press and hold the power button + volume up button + home key until the Samsung logo appears, then release only the power button. Release the volume up button and home key when the recovery screen appears and keep on pressing the power button until you get recovery menu.