Hi Ken. Welcome to justanswer.
How old is your printer?
Which computer are you using? Windows or Mac?
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
If you get an error of app by unidentified developer then choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere then click again on this link.
Check the attached image
Are you having any issue in starting the session.
Now CLICK HERE. Press I AGree. Then a java file will get downloaded. Open that file
Less than a minute
Click the down arrow on the upper right corner of your browser and see if the first one is Elsinore.screenconnect
Check in your Downloads folder then
Your printer is xp-250 or xp-520?
Okay. Listen now. The printer sometimes gives a false ink pad warning. To by pass this, you need to install a software on your computer. Now I need to connect to your system via remote desktop assistance.
Lets try one last time else I will guide you through.
CLICK HERE and press I Agree. As you press it, a file will download. Check in your browser. If it doesn't then press the Download on that page and check
Still no success?
Similarly click this link, and if any warning appears, press KEEP
When on Safari browser, click Command+Option+L to check ongoing downloads
Press this arrow on the browser to see the java file.Check the attached image
Leave it if it is not downloading. Now click this link and download Epson XP-520 Resetting Software For MAC
Once the download is complete, open that downloaded software named ink_pad_reset
Check the image that I have sent. See the red circle that I have marked
In your downloads folder, check a file named ink_pad_reset
If you don't find it then skype me at nathan_mills4 so that I can send you the files through that
You need to connect the printer via usb cable to reset the ink pads. And if your ink pads have really reached at the end of their life then you will need to replace the printer as replacing the ink pads will cost you more
You are welcome Ken. Let me know if you need any help. Have a wonderful evening.