Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Hold down the power button for 45 seconds
It should turn off
let me know once its off
i will suggest next steps then
keep the power button pressed for around a minute
it will shut down
i hope the charger is not connected while you are following the step.
Press and hold down only the power button for 45 seconds and that should shut down the power.
you will have to carry the tab to a nearby samsung service center as its under warranty we dont want to open the cover to remove the battery as it will void warranty.
Hi Jenny. Your phone has caused an update to get stuck while downloading and which has caused a glitch in the firmware of your phone. This is very well covered in the warranty of the phone. Samsung will put a new firmware version in your phone for free. Do you want contact details of Samsung? Do you want any further assistance?
See if the download completes or not. If it does then your problem will be resolved. Let me know if you need any help.
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Thanks a lot Jenny. Have a wonderful weekend. Cheers!