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nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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I have just set up Galaxy tab S2 yesterday was working fine

Resolved Question:

I have just set up Galaxy tab S2 yesterday was working fine but now stuck saying downloading do not turn off target it is a galaxy tab s2
Submitted: 1 year ago.
Category: Electronics
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Hold down the power button for 45 seconds

It should turn off

let me know once its off

i will suggest next steps then

Customer: replied 1 year ago.
will not do anything froozrn
Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
no I just want advice as to what to do
Expert:  michelleclive replied 1 year ago.

keep the power button pressed for around a minute

it will shut down

Customer: replied 1 year ago.
thank you but it is under warrenty I was just hoping for some advice
Expert:  michelleclive replied 1 year ago.

i hope the charger is not connected while you are following the step.

Press and hold down only the power button for 45 seconds and that should shut down the power.

Customer: replied 1 year ago.
no I will have to leave it and phone samsung
Expert:  michelleclive replied 1 year ago.

you will have to carry the tab to a nearby samsung service center as its under warranty we dont want to open the cover to remove the battery as it will void warranty.

Customer: replied 1 year ago.
I will ring them as I am disabled
Expert:  nathan_mills replied 1 year ago.

Hi Jenny. Your phone has caused an update to get stuck while downloading and which has caused a glitch in the firmware of your phone. This is very well covered in the warranty of the phone. Samsung will put a new firmware version in your phone for free. Do you want contact details of Samsung? Do you want any further assistance?

Customer: replied 1 year ago.
Thank you it seems to be settling down maybe the wifi was not good in the area temporarily
Customer: replied 1 year ago.
Thank you but as it is better I will wait and see what happens.
Expert:  nathan_mills replied 1 year ago.

See if the download completes or not. If it does then your problem will be resolved. Let me know if you need any help.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 4 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Very helpful
Expert:  nathan_mills replied 1 year ago.

Thanks a lot Jenny. Have a wonderful weekend. Cheers!

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