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carlday1
carlday1, Engineer
Category: Electronics
Satisfied Customers: 322
Experience:  Self Employed Electronic Engineer
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My Galaxy S6 phone has frozen whilst downloading family

Resolved Question:

My Galaxy S6 phone has frozen whilst downloading family photos from an email. It is getting hotter and hotter as I write. Can you help please?
Dave
Submitted: 12 months ago.
Category: Electronics
Expert:  carlday1 replied 12 months ago.

Hi Dave,

My name is ***** ***** I will help with your question. I would suggest to try a soft reset this is done by pressing and holding the “Power” and “Volume Down” buttons for about 10 seconds until the device powers off.

Let me know how you get on.

Customer: replied 12 months ago.
the phone is working again thanks and the photos have finished downloading
dave
Expert:  carlday1 replied 12 months ago.

I am pleased to hear it is working again. Let me know if you need any more help

Carl

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