Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Unplug the printer from the power and usb and then you may uninstall the driver software which might have been corrupted due to which its not recognizing it as a printer.
Uninstall and reboot the computer, download and install the latest and full version driver software that will make the printer work again.
I see you have requested an additional service for secure remote assistance. let me know when you are ready so that i can send you a remote link to run.
thanks Steve for letting me know
it all depends on how much information we receive from a customer about the problem to provide the exact fix
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thanks for using just answer