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JamesI
JamesI, Technician
Category: Electronics
Satisfied Customers: 743
Experience:  I have provided on site support for a range of devices from media to telecoms.
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No signal on Samsung smart TV

Customer Question

No signal on Samsung smart TV
Submitted: 4 months ago.
Category: Electronics
Customer: replied 4 months ago.
Fuses checked plus cable connection '
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
How much extra will remote connection and fixing cost?
Customer: replied 4 months ago.
I did not opt to join as a member
Customer: replied 4 months ago.
Power on. Had been switched off
Expert:  JamesI replied 4 months ago.

Hi my name is ***** ***** I will try and assist you with your query today.

Firstly could you advise the model number of your Samsung TV, and advise if you have no signal for Terrestrial TV or if its a Satellite TV your not getting signal for?

Customer: replied 4 months ago.
Only Satellite not being received Model number is *****
Customer: replied 4 months ago.
Sorry for delay - husband asleep and couldn't find it until now. Have switched on TV
Customer: replied 4 months ago.
Please advise cost of remote assistance then we can proceed Thanks
Expert:  JamesI replied 4 months ago.

Ok so the TV is on your seeing a 'no signal' message.

The satellite box had previously been switched off, and its now on, is this a Sky Box you have connected to the TV?

Firstly its worth checking the HDMI cable from the satellite box is correctly plugged in at both ends, and note which HDMI port on the TV it is plugged into.

I would then double check the TV is tuned to the correct HDMI port.

With regard to remote assistance as this is a TV it wouldnt be appropriate for this particular issue, so you can discard the automated message at this time.

Please let me know if you require anything clarified.

James

Customer: replied 4 months ago.
Got a picture but no sound.Checked Audio on in settings
Customer: replied 4 months ago.
Tried to rate 5 stars but poor network signal
Expert:  JamesI replied 4 months ago.

Right so we now have a signal, was this after you checked the HDMI cable?

Expert:  JamesI replied 4 months ago.

Just wanted to check if you require any further assistance?

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